Delivery Information

  • Free 2 Working Day (Standard) Delivery on all orders over £50*
  • Next day (Express) delivery available for just £1*extra.
  • For orders under £50.00* 48hr delivery cost just £4.95* Next day (Express) delivery £5.95*

*Does not include Saturday/Sunday delivery and the day after Bank Holidays. Please note we are relying on DPD to deliver to schedule. You will be sent a tracking number. We cannot be held responsible for any delays.

*These services exclude big/bulky items - items that need to be delivered by pallet or have a separate delivery charge.

PALLET ITEMS - Delivery charge to MOST UK mainland addresses. (excluding Scottish Highlands & outlying areas)  For Scottish Highlands & outlying areas delivery will cost more.  All pallet services require a signature, pallets are delivered to kerbside/driveway ONLY dependant on access and  location, the driver is not insured to take items into the premises. 


  • On receipt we will confirm your order and ship ASAP, Usually within 1 working day. 
  • If you order before 3pm we usually ship same day from our Birmingham Warehouse (For orders from our Poets' Interior Shop if you order before 1pm we usually ship same day).
  • We are Closed Weekends & Bank Holidays but sometimes are available for email enquiries (Birmingham Office & Fulfilment Warehouse)
  • We use DPD Next Day*.
*Please note we are relying on DPD to deliver to schedule. You will be sent a tracking number.. We cannot be held responsible for any delays.

  • If any items are unavailable we will contact you with a delivery date.
  • If this is not acceptable we will give you a full refund. 
  • If your order is more than one item they may be delivered separately. 
  • You must notify the carrier of any obvious signs of damage on the delivery note and ourselves in writing within 3 days of receipt. 

Next day is not available to the areas below.
Scottish Highlands/Islands Outlying Areas And Northern Ireland Deliveries
A postal surcharge from £7.95 applies to all regions below, this is in addition to the p&p advertised. This excludes certain large items and items that need to be delivered by pallet. Please check your area postcode. Deliveries to outlying areas may take a little longer. Southern Ireland will usually be an extra £7.95. We know the rates to these areas are excessive on the small items but our contract is with DPD who apply this surcharge.

  Channel Islands
  All Postcodes containing GY and JE
  Isle Of Man
  All Postcodes containing IM
  Scilly Isles
  TR21 Thru TR25 inclusive (only)
  Scottish Highlands / Islands &
  Outlying Areas
  AB36-38,  AB55-56,  FK17-21,  HS,  IV,  KA27-28,  KW,  
  PA20-80,  PH19-50,  ZE
  Northern Ireland
  All Postcodes containing BT