Delivery

• On receipt we will confirm your order and ship ASAP, Usually within 1 working day. 
• If you order before 3pm we usually ship same day.
• We are Closed Weekends & Bank Holidays but sometimes are available for email enquiries.  
• We use Parcel Force Next Day and 2 day signed for insured*.

• If any items are unavailable we will contact you with a delivery date.
• If this is not acceptable we will give you a full refund. 
• If your order is more than one item they may be delivered separately. 
• You must notify the carrier of any obvious signs of damage on the delivery note and ourselves in writing within 5 days of receipt. 

Postage prices quoted on website are for Most Of UK Mainland deliveries only. Other areas by arrangement. 

Please Note:   Highlands, Outlying Islands.  Northern and Southern Ireland are subject to additional carriage charge and next day is not available - Standard Delivery is estimated 3-4 days.  Northern Ireland will usually be an extra £7.95 and Southern Ireland will usually be an extra £9.95. 

Pallet Items by arrangement.  Please ask for a quote.  Extra postage can be purchased on our website (Postage Tokens)

• Our liability for consequential loss shall not exceed the cost of the items supplied to the customer.
• You have the right to cancel or amend your order until date of despatch. 

Next Day and 2 day Delivery 

1. All orders subject to availability. Next Day is not available to Highlands and some outlying areas and may have delays on 2/3 day service.  
2. Cheque payments may take 7 days to clear before goods are despatched.
3. Orders must be received by 3pm. We cannot deliver Saturday/Sunday and the day following a Bank Holiday is not guaranteed.
4. If total order is not in stock and you require part order by next day we may have to charge an additional charge.
5. Please note we are relying on Parcelforce to deliver to schedule. You will be sent a tracking number. We cannot be held responsible for any delays

Returns

• Instructions are sent with all deliveries. 
• If an item fails to meet your expectations return it to us within 14 days unused and undamaged. 
• We cannot refund postage unless the goods are faulty. 
• Bed linen / Towels / Table Cloths. Due to hygiene we are unable to accept returns unless faulty or unopened. 
• If you do not follow our returns procedure and use our carriers you are responsible until safely received by us.
• Always use a carrier that requires a signature on receipt.
• This does not effect your statutory rights.
• Please note: batteries and styli are non-refundable.